Sonic is a fast food chain that provides the option of using roller skating car hops.
Sonic is a popular fast food restaurant chain that adopts the "old school" method of providing service with the option of using a roller skating carhop to bring the food to you. Sonic also gives the option of using their drive-through service.The restaurant chain sells food items like their foot-long quarter pound hot dog with warm chili, corn chips, shredded cheddar cheese, diced onions, sliced jalapeños and "zesty Southwest chipotle sauce all inside a soft bakery bun and paired with Tots." In order to be a successful carhop with Sonic restaurant, several duties must be performed.
Greet Customers
All Sonic carhops must greet customers upon their arrival to the establishment, so having a naturally pleasant demeanor is an asset. A general greeting of "Hello, my name is Bob and I will be your server." is polite, respectful and friendly. Along with the greeting is the offer to try any special deals, which should be fully explained. Let the patron know about special offers.
Neat Packaging
Food should be served in a timely manner.
A Sonic carhop is to ensure that the packaging, temperature, presentation and service of all menu items meet operational standards. This means that the food must be served to the delivery points in a timely manner to be sure that it does not get cold before reaching the customer. The delivery points include the patio area and the cars parked in stalls. If using the drive-up method as opposed to using the drive-through, the Sonic packaging includes a tray of ordered food items that can weigh up to 25 pounds.
Handles Complaints
Customer complaints should be forwarded to the management team.
As the carhop, it is your duty to make regular checks with the customers to see the quality of food and service has met their satisfaction. If not, the carhop is to handle all complaints by promptly reporting them to a member of the drive-in management team. This demonstrates the importance of meeting the customer's needs.
Additional Duties
Other duties include wearing the appropriate customer uniform and protective equipment as outlined in the corporate manual. A Sonic carhop is also expected to perform additional duties including preparing drinks and ice cream and taking guests orders when necessary. Making accurate change and clearing trays from customers' cars and the patios are other duties.
Considerations
Although Sonic provides carhops on roller skates, the ability to skate is not a requirement to obtain this position.
Tags: option using, chain that, delivery points, fast food, food items, management team